Abusive Calls/Texts

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  • Updated 4 months ago
Someone is calling me in the middle of the night, then texted me. I let the person know that we did not know each other, and that it was not cool to ring my phone in the middle of the night. The person said it was not cool that I did not answer, and that they would be calling me at 3:30 every morning. I looked the number up, found it was a Telus number, and contacted Telus who said that it belonged to them, but was not in service, and that I should contact Koodo. I need Koodo to help me stop this harassment.
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Kathy

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Posted 4 months ago

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Luke Cacame

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What phone do you have Kathy? You can block the number from your phone or change your number.  Or try contacting the police
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Kathy

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Blocking the number is unlikely to be effective. If they are faking their number, then there is nothing to stop them from contacting me again, is there?  Why should police deal with this matter? The telecoms should be reeling in their own miscreants.
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Luke Cacame

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I don't think there's any service provider out there that can control spoofing where an inactive phone number is displaying on your phone.  Yes, I'd call the police because it's illegal and in the meantime, here's some helpful hints from the CRTC on nuisance calls.https://crtc.gc.ca/eng/phone/telemarketing/infograph02.htm
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Kathy

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I have already looked at the section of the CRTC site that deals with unwanted telemarketing calls, but this situation is not telemarketing. Service providers can't, or won't help?  I think won't, until they are forced to do so. I will need to contact my MP to ask them to tighten up the laws surrounding the assistance the telecoms are required to give, I think.
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Dinh, Mobile Master

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That section includes telemarketing and "unwanted calls". If you go down the link you will see "unwanted calls"

You have all the right to request for more customer protection. I would personaly want to see more actions from MP myself regarding scams and abused calls.
(Edited)
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David, Mobile Master

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You can also use the Do Not Disturb function on most phones to stop unwanted calls during your quiet hours. Those people you choose can get through.
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Dinh, Mobile Master

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Hi Kathy,
The CRTC has some guidance on what carrier can do and user could. https://crtc.gc.ca/eng/phone/telemark...

If you feel you are in danger or abused, you can call police. The police has more authority in dealing with personal safety.
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Robert, Mobile Master

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I wouldn't waste my time with authorities and I would simply change my number.
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Fred C

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Hi Kathy, As Luke said above, you should contact your local Police. Section 264 of the Criminal Code of Canada deals with Harassment. Not knowing the details of your problem, let them decide if your situation fits the criteria. The DNCL is a joke. Scammers from the India, Pakistan, China or anywhere else could care less about the DNCL. They're almost impossible to track down, which may be the answer you get from the Police. But, it will be recorded in their files.