about networks.. :(

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  • Updated 5 years ago
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Why I have no network service in my galaxy ace 2? Is it normal? What should I do?
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Malou Malunes

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Posted 5 years ago

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Sophia, Mobile Master

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Hi Malou, no, that is certainly not normal... did you have service before on your Ace 2? Did you make sure that 3G is ticked in the settings? I'm sure we'll be able to troubleshoot you :D
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Malou Malunes

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thank you so much.. I'm ook now :)
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Camilo_A

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Try to remove the battery and sim card, and after a couple of seconds put everything back and turn it on again to see if it works... If not, you can always think about calling Technical Support for further assistance...
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Malou Malunes

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thank you so much.. I'm ok now :)
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Timo Tuokkola, Mobile Master

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Go to settings->more settings, make sure flight mode is turned off
tap on mobile networks
make sure network mode is set to gsm/wcdma auto (or gsm/hspa auto)
tap network operators, then search networks
if koodo appears on the list, tap on koodo
if koodo does not appear, or the phone still doesn't connect, pull the battery and sim card for at least 20 seconds, repeat the steps above and call tech support at 1-866-995-6636, option 6 from another line if it still doesn't work.
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Malou Malunes

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thank you so much... I'm ok now... :)
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Malou Malunes

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thank you guys... This is my first phone so I;m a bit not aware about those stuff...it really works..thank you again... more power.

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