About koodo usage bill cycle

  • 1
  • Question
  • Updated 5 years ago
  • Answered
I got my nexus 4 on the 26th of august, and the plan started then, but now it shows a new bill cycle starting the 1st of august,
before it said 11airtime minutes/ 33minutes when my plan was 200 minutes of call,
does that mean i got all those minutes for free during those 5 days before this new bill cycle?
Photo of Nigel

Nigel

  • 340 Points 250 badge 2x thumb

Posted 5 years ago

  • 1
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
That's exactly what it means! You only have a fraction of your minutes because of the proration. Once your new cycle starts, you'll have full use of your plan/minutes, etc.
Photo of Nigel

Nigel

  • 340 Points 250 badge 2x thumb
Sweet, so that means all the usage was for free? Except my call time minutes? and when is the earliest date that i can pay my monthly bill? I started the plan august 26th, I chose the online billing, do I get new data and everything every 1st day of every month? like this? Because before I thought it started every day of the month that i started the plan on
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 199,448 Points 100k badge 2x thumb
No usage is never free. Your usage will be reset whenever your billing cycle starts, billing cycles don't always start on the first of the month. To check what tour billing cycle is go into your self serve and look at ythe bill start and end dates, the start date for usage is the start date of billing.
For example my billing starts the 28th and ends the 27th of the following month, so my usage starts on the 28th of every month.
You can choose to pay your bill as soon as you get it but it must be paid by the date given as"pay before " date.
Photo of Nigel

Nigel

  • 340 Points 250 badge 2x thumb
well today it says bill cycle 1/30 days and cycle ends september 30th, and i got 0 mb of data used so far, which i used 20mb before this cycle just started today
so what does that all mean then? and alright I see now
Photo of Jorden

Jorden, Mobile Master

  • 33,404 Points 20k badge 2x thumb
It means your counters start over today. Your billing cycle begins on the 1st of every month. You had the equivalent of 7 days before so everything was chopped down. Instead of 200 mins you had 33 for example, but as of this morning all counters were rest back to zero and you now have your full plan.

This conversation is no longer open for comments or replies.