about an email

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  • Question
  • Updated 5 years ago
  • Answered
i received an email regarding a survey because i left koodo. but this isn't the case. i currently am on a prepaid plan. let me know if this was a mistake.
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Robyn Compagnon

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Posted 5 years ago

  • 1
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Were you on a monthly plan before? Or maybe you didn't top up and they thought you were done with them.
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Robert, Mobile Master

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This seems to be one of the most plausible reasons! What's the e-mail it was sent from?

Also : Do not give any personal information as CC number, etc to a survey!
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Jahmal Brown

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Perhaps it was just spam as well. Call Koodo customer service and confirm that your account is still valid.
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Hi Robyn, this email is legit. I assume that you switched from postpaid to prepaid, which is considered as a cancellation on postpaid and a new activation on prepaid :)

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