About my first E bill with Koodo

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Why my January E bill is 69.86, I think I have $10 off discount when I registered on December
Photo of Cara Fang

Cara Fang

  • 90 Points 75 badge 2x thumb

Posted 1 year ago

  • 1
Photo of David

David, Mobile Master

  • 83,518 Points 50k badge 2x thumb
Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. 


Then go to "charges on my first bill"

You should also follow the instructions on the SMS and go to koodomobile.com/selfserve and review your bill.

The $10 BYOD discount will be applied in a month or two, and carry on for 12 months.