About my first E bill with Koodo

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  • Updated 2 years ago
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Why my January E bill is 69.86, I think I have $10 off discount when I registered on December
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Cara Fang

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Posted 2 years ago

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David, Mobile Master

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Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. 

http://help.koodomobile.com/my-bill/c...

Then go to "charges on my first bill"

You should also follow the instructions on the SMS and go to koodomobile.com/selfserve and review your bill.

The $10 BYOD discount will be applied in a month or two, and carry on for 12 months.

(Edited)