About my bill. Told one price but its a higher bill

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  • Updated 9 months ago
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Billing.
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Laurinda Wilson Carleton

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Posted 9 months ago

  • 2
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VarieZ

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Check if you have any Add-ons Enabled Through Self serve, Also keep in mind there a $9 Phone Protection Fee and A Tab charge depending on what phone u got, if u got one on the tab!

If something is wrong visit a Koodo Kiosk Or give Koodo a call by dialing *611

Hope this helps and good luck!
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Timo Tuokkola, Mobile Master

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There is only a phone protection fee if you chose to get the extended warranty coverage.
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VarieZ

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I Said no to the phone protection coverage and im still getting charged.. i thought there was no out to that fee
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David, Mobile Master

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You can contact Koodo and cancel the device protection plan on your phone. It can't be done through Self-serve at the moment.
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Chad Burr, Mobile Master

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If this is your first bill there is also pro rating going on. This should have been explained to you when you took the plan.

Th is link will help explain

https://youtu.be/-OrlKWPqwu8
(Edited)
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Roy Brophy

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I have my own phone.  I am supposed to receive a 10% discount every month for that.  I was getting it for a while but it has been months since I got it.  What do I do to have my bill corrected?
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Mayumi, Mobile Master

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Hi Roy.
Can you start your own post using this link?
https://community.koodomobile.com/koodo/topics/new

We need more info to help you.
When did  you sign up with Koodo?
Are you sure you receive a 10% discount, not $10 for 6 month or so?
You mentioned you were getting it for awhile. Did 6 month expired or you bought a new phone on Tab?  Or you changed your plan?
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calvin114

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I signed up for $48 a month. These dirtbags send me a bill for $103. WTF ?
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Ranjan, Official Rep

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Hey Calvin - You activated your line on October 2. Your billing cycle didn't officially begin until Oct. 27. The first bill always consists of the days of partial use until the start of your billing cycle (in your case, Oct 2-27), plus your first month in advance (Oct. 28 - Nov. 27). You can also check out this video for more info. on how your first bill is calculated. 

Sincerely, one of the dirtbags. 

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