able to send text, but unable to call

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  • Question
  • Updated 4 weeks ago
Hello I have a new koodo sim, which works fine with other phones. However, in my phone I am able to send text message but not no incoming/outgoing calls.
Please some one help. Phone Huawei honor 9 lite
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Arijit Ghosh

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Posted 4 weeks ago

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Dennis, Mobile Master

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Try restarting your phone.

Did you just port your number over?
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Arijit Ghosh

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tried but did not work
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Mats

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What prepaid baseplan do you have? If its the $15 text only plan, have you bought a Canada wide calling booster?
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Arijit Ghosh

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Yes, I have $35 free canada calling & texting plan.
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Dennis, Mobile Master

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Mats

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The $35 plan includes province wide calling. The below nitty gritty applies to your plan.

  1. Includes outgoing calls you make anywhere in Canada to a number with an area code in the same province, and incoming calls you receive while you are in your home province. A Canada-wide Talk Booster Add-on is required to make or receive calls while you are outside your home province.
Are you calling a number that applies to the above?