Able to receive international texts but not send

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  • Updated 2 years ago
I"m wondering why the texts I send to the UK aren't received but I can receive texts from that same number? BTW, it appears that the texts are sent, yet they aren't received on the other end. I'm using a Galaxy S3
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Vivian Lee

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Posted 2 years ago

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Melissa, Employee

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Hey Vivian! Is this happening with one person or multiple contacts? If it's one person would it be possible to ask that person if they have a friend or family member that you can try texting to see if the issue happens with only that specific number? Are you able to text Canadian numbers with no problems? Let us know! - Melissa
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Melissa, Employee

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Hey Vivian! Is this happening with one person or multiple contacts? If it's one person would it be possible to ask that person if they have a friend or family member that you can try texting to see if the issue happens with only that specific number? Are you able to text Canadian numbers with no problems? Let us know! - Melissa
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Vivian Lee

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It's with one person, but that person is able to receive texts from my husband, who has an iphone and is also with Koodo. I am able to receive and send texts to Canadian numbers although lately I'm having trouble with picture messages. BTw, I've ordered a Pixel phone so very soon these problems may be rectified! Still, I'd appreciate some hints as to what the problem might be.