A free month in the next 3 bills

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Ok, I switched to Koodo 3 months ago from Public Mobile. They told me that I will get a free month in the 3 months that follow. I did not receive an text notification that my bill is due, so I assumed that they will pay this month. Yet they didn't.... and now my bill is late. What do I do? Also, if I contact customer service, will I pay a fee?
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Aleks Klis

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  • very anxious

Posted 1 year ago

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Robert, Mobile Master

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Hello Aleks,

No fees. You will pay a fee only if you ask them to do something you can do by your own. As fro your problem, you can't assume that Koodo did pay your bill because you didn't receive a text. It's your responsibility to look if your bill is due or not. You can discuss what's wrong with a Koodo directly on the phone or on FB if you don't want to wait (www.m.me/Koodo)
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Aleks Klis

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I know very well it's my responsibility Robert, it feels good to vent sometimes, and just state it as it is.
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Robert, Mobile Master

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I understand your frustration. Sorry for that Aleks, I thought you wanted to blame Koodo for that. That's why I was telling you that. 

If you end up calling Koodo I suggest playing the "Public Mobile was better" card or "I was expecting more from Koodo". It will surely get you some results.
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Aleks Klis

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;) Thanks a lot Robert!
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Robert, Mobile Master

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No problem! 
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Jan Hope

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I switched from PM two months ago and had no problems so far.

First bill was prorated and on second one my free month was applied.

This month for the first time I am going to pay my regular bill.

As a former fellow PM user if you have any questions I can try to help.

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