a forgotten $6.78 bill from 3 years ago without any notifications

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  • Updated 7 months ago

I was a Koodo mobile user from May 2014- Dec 2014. During that time I also set email notification in my online account.

 

In Dec 2014, in order to transfer to Wind Mobile I paid off all my tab balance on Dec 7, 2014 ($324.97). I called Koodo Mobile telephone representative and according to her my account was successfully canceled and there was nothing else left to worry about.

 

Until Dec 2017, I purchased a house and prepared paperwork for the mortgage. The broker told me that I have an outstanding unpaid bill from Koodo in the past 3 years. The balance is $6.78. Apparently, it has affected my credit a lot since I have never had one delayed payments. I am always very careful in building up my personal credit. The minute I knew this I was very angry and upset. I cried because I am so afraid if this could actually impact my mortgage application under this hot seller directed housing marketing and strict mortgage policy.

 

I never opened my Koodo online account after transferring to Wind Mobile because I never thought there could be a balance there and my account was not closed!! There was neither a mail bill nor an email billing notification sent to me in the past 3 years. The sale representative I talked with was unresponsible and did not tell me there is a small balance that I need to pay off. The email notification in online system did not work as well! I never got a notice about any billing issues related to owing Koodo $6.78. This is ridiculous.

 

I paid off the 6.78 dollars on Dec28, 2017 (as soon as my broker told me about this owing). However,  my credit score was dragged off a lot by this bill. I still do not know if I can get a mortgage for my house.I try to call Koodo Mobile recently but the waiting time is incredibly long (40 min). The only thing I inquire is to remove this owing from my credit history. I do not think a 6.78 forgettable bill (not I intentionally refuse to pay but the mobile company did not notice me about the bill)can give me a huge negative impact on my credit score. Also, I do not think the phone representative was responsible for taking care of closing my account.

 

I would like to thank you for your time in reading my story. Look forward to any reply

very upset previous Koodo client
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Wendy

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  • sad

Posted 7 months ago

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Goran, Mobile Master

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I'm sorry to hear that. You can try a private message to Koodo via Facebook Messenger or DM via Twitter or just hang on the phone longer while you are doing other things. That's pretty much it, unfortunately.
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Wendy

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could you copy the facebook link down here? appreciated
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Robert, Mobile Master

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Dinh, Mobile Master

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hi Wendy,
When you canceled the account with Koodo (or porting to Wind mobile), the account was closed on that date. The final bill should be ready in your selfserve in the next billing cycle date. At the time of cancellation, the final bill wasn't ready yet. I don't think Koodo send mail in 2014, just ebill. So you would have to check your bill in your selfserve at the time.

If calling is tough, I would suggest you try sending messages to their facebook or twitter, the responses could come back in 1,2 days (my recent waittime on facebook is 1.5 days)
(Edited)
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Wendy

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thank you
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Wendy

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could you copy the facebook link down here? appreciated
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Dinh, Mobile Master

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