"Service Provider Locked"

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  • Question
  • Updated 5 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Unlocks are now free

Okay, so I'm trying to connect my phone (an LG Optimus Logic, or LGL35G) to Koodo. I have the unlock codes for the actual phone, the NCK, and the SPCK.

With the original SIM in, when I dial 2945#*35#, it comes up with one option, "Network Lock". I tap it, and it comes up with a screen that says "Your phone is not personalized", and only one button that says dismiss.

I have a SIM that I bought brand new, and I activated with Koodo Prepaid. When I put this SIM into the phone, it says "Service Provider Locked". When I try dialing the same thing as before to pull up the unlock SIM menu, I get the exact same "Your phone is not personalized".

Any chance someone could help me with this? PLEASE?
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Kailie P

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  • frustrated

Posted 5 years ago

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Marcus Fenix

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Sounds like your phone is still locked to it's original network provider.
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Dennis, Mobile Master

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You restarted the phone?

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