"Service Provider Locked"

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  • Question
  • Updated 3 years ago
  • Answered
Okay, so I'm trying to connect my phone (an LG Optimus Logic, or LGL35G) to Koodo. I have the unlock codes for the actual phone, the NCK, and the SPCK.

With the original SIM in, when I dial 2945#*35#, it comes up with one option, "Network Lock". I tap it, and it comes up with a screen that says "Your phone is not personalized", and only one button that says dismiss.

I have a SIM that I bought brand new, and I activated with Koodo Prepaid. When I put this SIM into the phone, it says "Service Provider Locked". When I try dialing the same thing as before to pull up the unlock SIM menu, I get the exact same "Your phone is not personalized".

Any chance someone could help me with this? PLEASE?
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Kailie P

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  • frustrated

Posted 3 years ago

  • 3
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Marcus Fenix

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Sounds like your phone is still locked to it's original network provider.
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Dennis, Mobile Master

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You restarted the phone?