"phone required" error when buying only a SIM card and a plan

  • 2
  • Question
  • Updated 6 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I am trying to create a new account using the webstore. I already own an unlocked phone. I am trying to purchase a SIM and select a plan, but when I checkout I am told that I need to select a phone.

Is there no way to create an account this way using the webstore? Do I need go to a store and do it in person?
Photo of alegacy

alegacy

  • 114 Points 100 badge 2x thumb

Posted 6 years ago

  • 2
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
You don't create the account using the webstore. Checkout with ONLY the sim card selected, not the plan. When you receive the sim card, call Koodo at 1-866-995-6636 and they can activate it for you. Online activations are down so you can't activate or create an account online.
Photo of Bean

Bean

  • 2,060 Points 2k badge 2x thumb
You could also go to a kiosk/retailer and they can set it up for you.
Photo of Erwin

Erwin

  • 23,576 Points 20k badge 2x thumb
Just buy it at a koodo kiosk or retailer, its faster.
Photo of Ahmad

Ahmad

  • 96,102 Points 50k badge 2x thumb
Sometimes people live hours away from the closest location

This conversation is no longer open for comments or replies.