"Downloader USB Init" message when activating phone change??

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: 1-866-995-6636

I just changed my koodo phone from old to new - everything went well online.I've now waited the 15 minutes to activate my new phone with the *22803 code but when I turn on the new Motorola phone it seems to be hanging on the screen "bootloader USB INIT" am I doing something wrong?
Photo of Kellyrae Garcia Solares

Posted 4 years ago

  • 1
Photo of Timo Tuokkola

Timo Tuokkola, Mobile Master

  • 136,992 Points 100k badge 2x thumb
Does this phone have a sim card or not?
Photo of Nabil

Nabil, Employee

  • 6,376 Points 5k badge 2x thumb
Hi there,

If your new phone has a SIM card, you do not need to program it with *22803. Have you tried to contact one of our Technical Support representative by any chance?

We can be reached at 1-866-995-6636, option #6 free from a land line for technical support.

Thank you!

If you see a good answer, give it a star.

This conversation is no longer open for comments or replies.