The Suggestion in this box says." Describe your praise"..Well it is multi layered. I just got off the phone with your customer service agent who epitomizes the words 'Customer Service' I had inadvertently clicked on a text message and was being charged for this monthly. She listened well and assured me I was not as foolish as I thought. Whew! I have been a customer for almost 2 years and in that time have managed to convince 12 people to ditch their contracts with companies that shall remain nameless and turn to Koodo because of your well trained staff and competitive plans. No One has taken me off their Christmas list for doing so and they are ALL happy with me for advising them so wisely. Thank You for restoring my faith in how a Big Company can give you personal attention.