$40 in account but being told I need to top up?

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I'm not sure why I'm getting an email telling me I need to topup my account as i have $40 in my account and signed up for automatic topups a couple of months ago. Here's a screen shot of what I'm seeing in self-serve: http://goo.gl/WsmCQ

Any ideas?
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rmccue

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Posted 5 years ago

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Sophia, Mobile Master

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I had the same thing this morning, rmccue! I called Koodo (*611) and they said there was an error with my account, they put me on hold for 3 or 4 minutes and sorted it :)
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Yannick

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Hi there, Sophia is right! Simply give us a call and we'll fix this for you :)

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