• 1
  • Question
  • Updated 4 years ago
  • Answered
I just switched to Koodo because I've heard great things about them. I literally got my new phone 8 days ago, and the screen just cracked due to the cold. Its been 8 days. not once have I dropped it. Will they fix it, or replace it? or am I just left with a broken screen, or paying 200 dollars to fix it?
Photo of Brett Larabie

Brett Larabie

  • 70 Points

Posted 4 years ago

  • 1
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,988 Points 100k badge 2x thumb
A damaged screen is generally considered physical damage which normally isn't covered by the manufacturer. That being said, bring it back to the place you got it. There may be some evidence of a defect that could persuade the kiosk to send it in to the manufacturer for evaluation. It is the manufacturer who determines if a defect existed or not. Koodo is simply a middle man but I wouldn't get my hopes up.
Photo of Mark Kokolsky

Mark Kokolsky

  • 10,722 Points 10k badge 2x thumb
More than likely they wont be able to do much due to the broken screen on it. You can always talk to customer service and see what they are willing/able to do for it. But usually once a screen is broken it falls under physical damage which isnt covered by the phone manufacturer.
Photo of Ivan

Ivan, Mobile Master

  • 96,634 Points 50k badge 2x thumb
A Moto G screen replacement should cost $50-100, not $200.

This conversation is no longer open for comments or replies.