5G+1G and +2G promo

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  • Updated 8 months ago
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Hi, i just changed my plan to the 5+1G for 49$ AND the +2G promo, and when i see my account it only says that i have a 5+1G plan, any help?
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Posted 8 months ago

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Allan, Mobile Master

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You need to be a new or renewing customer to take advantage of this. Did you purchase a new phone?
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Erwin

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To add the bonus 2gb data, you must select an in-market plan.
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Bernard, Official Rep

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As per Allan above the bonus data is when you upgrade your phone. Looking at your account you simply changed plans Adriana. An awesome plan, mind you! :-) 
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Elinor

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In a cyber Monday thread, I pointed out that the wording of this offer can be interpreted differently than you guys  claim it to be. Several people have done that.   I think Koodo should reconsider the requests of people who, in good faith, applied for the offer believing it was open to them.  I myself almost gave up my grandfathered plan thinking I was getting a deal that Koodo didn't intend to offer me.  Here's my interpretation from the other thread: 
The offer's footnote reads:  " Bonus data and $10 bill credit are available with new activations and renewals only on select in-market plans."  Surely this means that if you renew your account by selecting a different plan -- for example, give up a grandfathered plan -- you qualify for the bonus data, provided you move to a select in-market plan..  The word "renewal" does not mean "buy a new phone on a tab".   

How about it Bernard? How about giving Adriana the benefit of the doubt?
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Elinor

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I'm not sure what your point is, Allan.
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Elinor

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That simply isn't so.  Renewal occurs every month you pay your bill until the time you port out to another provider. Renewal occurs whether or not you switch plans and is independent from buying a phone.  TABs are different than plans. There are plans called "BYOP plans"  for people who don't want to buy a new phone but use their own phone at Koodo.  The BYOP plans were eligible for the offer. 

It makes no sense at all for Koodo to argue "Sure, you can bring your own phone and have a BYOP plan but you have to buy a new phone if you want to have the BYOP plan advertised in the BYOP plan section.
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Allan, Mobile Master

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New customers could bring their own phone (or purchase a new one) and get the add-on which would involve going through a checkout process. Current customers only changing their plan didn't have a checkout process to go through. That was my point.
Anyway this is all one point of view vs another so I'm leaving it at that and won't comment any further.
(Edited)
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Elinor

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Thanks for explaining, Allan.  Then how did Adriana check out.  She said she changed her plan.
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Elinor

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Show me the evidence. What dictionary? What koodo contract,language, signed by a Koodo customer supports your position? Plain language definitions and specific contract language is all a customer has when making an onlne decision to give up a good plan for an offer.

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