504 Gateway Time-out

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  • Question
  • Updated 1 year ago
  • Answered
The website has been giving me problems for the last few days. I can't go on the site itself to buy a new phone.
For the last few days it kept telling me to delete my cookies on whatever device I was trying to sign in with. Computer, my boyfriend's phone, my phone. Anything.
Today, it is giving me the "504 Gateway Time-out" every time I try to go on the main page or any page for that matter. 
I have been with Koodo since they opened and they are notorious for having a website that half works. I could call, but they charge you to do everything I could just do online!

Help please?
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  • A little annoyed

Posted 1 year ago

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Kelsey, Employee

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Official Response
Hey everyone, 
We're working on a solution for this, but in the meantime there is a way for you to complete your upgrade without getting an error: 
1- Log out Self Serve (if logged in)
2- Shop without being logged in
3- Select the device you want
4- Add to cart and check out
5- A pop up should appear, and you can select "I'm a Koodo Customer" between Get a new phone or Add a line
6- Log in
7- Complete the purchase

Hopefully that helps!