5$ for call 611 to upload a addon ?

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  • Updated 9 months ago
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my talk-booster add-on is almost gone so i tried to upload a new one on the self serve website. A orange alert showed up this is deactivated because of technical problems you can top up your add-ons by call 611. But when i upload a add-on over calling 611 i have to pay 5$ ! Why should i pay extra money for technical problems ??? How much time take that to fix this ?  This is not my problem so why should i pay for ?
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mike-z

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Posted 9 months ago

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You-Know-Who

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"A orange alert showed up this is deactivated because of technical problems. This is not my problem so why should i pay for?"

If you say that to the rep on the phone, they will not charge you for it.
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Ivan, Mobile Master

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The call charge only applies when you ask a reply to do something that you could've done yourself via Self Serve. When you're trying to do something not available via Self Serve (regularly, or due to technical difficulties), the charge is waived.

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