30 day roaming not working.

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  • Updated 1 year ago
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So I got 30 day roaming pack before I got to the US i even got the email and txt I got it but now that I'm here it's not working.
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Emily

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  • annoyed

Posted 1 year ago

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David, Mobile Master

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Pre-paid or post-paid account?
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Emily

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Post paid. That's a plan right.
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Emily

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Would someone help me already geeeez Louise.
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Allan, Mobile Master

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Are you connected to a carrier or does your phone simply read no service? If it reads no service try manually connecting to a carrier. Have you tried restarting your phone and/or removing and putting back in your sim card?
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Allan, Mobile Master

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A carrier is just a phone company, Koodo, Bell, AT&T, etc.
Generally speaking go into your settings, carrier, than turn off automatic and choose one from the list.
If you cant figure out how to do this let us know what kinf of phone you have and we can give step by step instructions.
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Emily

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Okay so I can pick any carrier and it won't charge me right. Just the $75 I paid for the roaming package?.?
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Allan, Mobile Master

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Correct, your phone should automatically do it but sometimes you have to manually choose which one. All this does is choose what towers you will recieve your signal from.
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Chad Burr, Mobile Master

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When you return to canada make sure to switch that back to automatic or you won't get service in Canada either.
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Emily

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Okay thank you guys very much.

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