3 hours on hold and then koodo hangs up!!!!

  • 4
  • Question
  • Updated 5 months ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I was on hold for 3 HOURS!!! THEN KOODO ANSWERS AND HANGS UP RIGHT AWAY. ARE YOU F'IN KIDDING ME.

WORST SUPPORT IN THE WORLD

I called on Thursday to get a call back, i missed the call because they call when im at work, call back wait 3 damn hours on hold to only have someone answer and hang up right away before i could say anything. What the hell is wrong with you people.
Photo of Mark Pavao

Mark Pavao

  • 184 Points 100 badge 2x thumb
  • Angry

Posted 5 months ago

  • 4
Photo of Allan

Allan, Mobile Master

  • 56,906 Points 50k badge 2x thumb
There has been a lot of calls due to the recent promo plan. All the carriers are backed up. All I can suggest is to keep trying.
Photo of Patek

Patek

  • 182 Points 100 badge 2x thumb
That is NO excuse for hanging up on people. Who cares if I am backed up at work if I just drop off someone's file into the garbage? I'd get fired.
Photo of Mark Pavao

Mark Pavao

  • 184 Points 100 badge 2x thumb
Called 3 more times today and got hung up on 3 more damn times. Fucking BS
Photo of Patek

Patek

  • 182 Points 100 badge 2x thumb
Yeah, I have waited for the last three days for 15 hours, I'm not even kidding. Whenever I get around 2-3 hours, I get hung up. What shit customer service. Everyone there who is hanging up should be fired. Way to 'clear the queue' douchebags
Photo of Mark Pavao

Mark Pavao

  • 184 Points 100 badge 2x thumb
Yep every time I get hung up on its between 2 and 2 1/2 hours
Photo of Patek

Patek

  • 182 Points 100 badge 2x thumb
That's because the agents are clearing the queue by hanging up on every other person. And since management is useless or jerking off at their desks, they don't care. So we probably won't get the promo. Sad part - I'm doing this for my elderly father who they sold him on a ridiculously stupid plan when he signed up, who is on a fixed income. 

Not even for me. Oh well. 
(Edited)

This conversation is no longer open for comments or replies.