2GB Bonus Data

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  • Updated 7 months ago
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I want the bonus 2GB data with my new plan, but it is not asking me to select this add-on before I enter my credit card info?
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Kevin Hayne

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Posted 8 months ago

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Allan, Mobile Master

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Are you upgrading to a new phone? Which plan are you trying to choose?
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Kevin Hayne

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New phone, $55 plan
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Allan, Mobile Master

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You can add the add-on manually if you dont get prompted to during the checkout process (although right after choosing a plan you should be prompted to add add ons).
After adding the plan, go to the Koodo add on page (https://www.koodomobile.com/add-ons). Click on Data Services and add the 2GB data add on. This will add it to your cart.
(Edited)
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Jenny Coutu

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I cant add the add on for some reason.. I got the plan and i tried adding the addon and it wont work.
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Allan, Mobile Master

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Are you upgrading your phone?
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Erwin

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It should ask you to select the add-on during the transaction, you must add it with the transaction as it will not show up later on. 
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Shawn

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It doesn't ask us during the transaction, the checkout, or anywhere. It's advertised in the site, but does not give me (a new customer) a choice to pick it during the entire checkout process. And I tried the checkout process 3 times!! Bring your own phone plan, $55/month, 1gb data + "2 go free". Also, the region selector in upper right hand corner of page doesn't work.
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Shawn

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This definitely did NOT happen for me.  And I work in IT so I know my way around web sites & stuff.  It only showed the "total due now" and "total due monthly" amounts, but no button for add-ons.  And I definitely indicated I was a "new customer" during the beginning of the process.
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David, Mobile Master

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To my recollection, the 2 GB bonus is offered to customers purchasing a phone. The term “renewing, or upgrading” is poorly worded, but historically, a plan change is not considered an upgrade., or a renewal.
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Shawn

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The offer clearly is worded also for those bringing their own phone, on a minimum $55 monthly plan for the free 2GB.
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Ranjan, Official Rep

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Hey Shawn - I replied to your other post here. I've flagged this with our team and we'll manually add this as your order is processed.
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Shawn

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Thank you for your help.  Much appreciated !

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