2GB Bonus 24 Months Black Friday Add-on not applied on new account new activation

  • 1
  • Question
  • Updated 6 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Hi Koodo,

I have just activated self-service and noticed the 2GB Bonus 24 Months Black Friday Free Add-on was not applied to my account.  This is a new activation new phone new customer to Koodo.

My Account #33593029.
Can you please have a look and apply the bonus 2gb to my account. This was what I signed up for.



Thanks,
Photo of cy8bu

cy8bu

  • 230 Points 100 badge 2x thumb

Posted 6 months ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 103,644 Points 100k badge 2x thumb
When you log into your account you do not see the extra 2GB? That's why you posted this message?
Photo of cy8bu

cy8bu

  • 230 Points 100 badge 2x thumb
Yes. It's missing from my account.  Only see 1GB. 
Photo of Ranjan

Ranjan, Official Rep

  • 28,708 Points 20k badge 2x thumb
Please check your account again when you get a moment. It should be there now. 

This conversation is no longer open for comments or replies.