2GB Bonus 24 Months Add-on not applied on new account

  • 1
  • Question
  • Updated 6 months ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Black Friday Mentions

Hi Koodo,

I have just changed plan and noticed the 2GB Bonus 24 Months Black Friday Free Add-on was not applied to my account.  This is a  new customer to Koodo.

My Account #xxxxxx.
Can you please have a look and apply the bonus 2gb to my account. This was what I signed up for.
Photo of Kevin Ou

Kevin Ou

  • 100 Points 100 badge 2x thumb

Posted 6 months ago

  • 1
Photo of Kevin Ou

Kevin Ou

  • 100 Points 100 badge 2x thumb
before I changed plan, it was there. but now it is missing
Photo of Robert

Robert, Mobile Master

  • 103,888 Points 100k badge 2x thumb
I see that you referred to that thread (https://community.koodomobile.com/koodo/topics/2gb-bonus-24-months-black-friday-add-on-not-applied-o...)

Sometime in the community an employee doesn't always see your inquiries. So your best bet is FB messenger @www.m.me/Koodo. When you send a message you'll surely get an employee to answer you even if it's in 3-4 hours.
Photo of Kevin Ou

Kevin Ou

  • 100 Points 100 badge 2x thumb
yes. we got same problem. 
you mean, I send a message on FB?
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
You already had à plan? How long had you had that plan?
Photo of Kevin Ou

Kevin Ou

  • 100 Points 100 badge 2x thumb
just 2 days
Photo of Chad Burr

Chad Burr, Mobile Master

  • 203,968 Points 100k badge 2x thumb
So then you weren't a new customer (never had an account) or renewing your device. That being said, message Koodo and explain it.

This conversation is no longer open for comments or replies.