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My concern is what to do if you lose or have your phone stolen while on vacation. If Koodo phone support is open, then no problem but what to do if I discover my phone is lost/stolen after hours ? Most people wouldn't have access to a computer to suspend their account but a phone is always nearby. So why not have a fully automated 24 hour hotline just for lost/stolen phones like the credit card companies? Have it so when you call in, all you do is key in your phone number and pin code, that's it. This can be done in under 2 minutes rather than have to talk to a human for who knows how long and spend big bucks in long distance fees.