24 HR Automated Hotline

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  • Idea
  • Updated 5 years ago
  • Not Planned
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My concern is what to do if you lose or have your phone stolen while on vacation. If Koodo phone support is open, then no problem but what to do if I discover my phone is lost/stolen after hours ? Most people wouldn't have access to a computer to suspend their account but a phone is always nearby. So why not have a fully automated 24 hour hotline just for lost/stolen phones like the credit card companies? Have it so when you call in, all you do is key in your phone number and pin code, that's it. This can be done in under 2 minutes rather than have to talk to a human for who knows how long and spend big bucks in long distance fees.
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samsvoc

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Posted 5 years ago

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Cast

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Log into Self Serve and suspend the service. That's what Self Serve is there for. There's very few instances where a person wouldn't be near a computer.
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samsvoc

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Cast, I like to travel once or twice a year. When out on excursions/day trips, where would you find a computer? A phone is readily available. Even if the call costs an arm and a leg, it's still cheaper than paying what the thief would rack up on my phone.

I was in Morocco a few years ago. Imagine losing your phone there. Good luck finding a computer. You could ask to use someone's phone and pay them, done. Just trying to cover all the ba$e$. :-)
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Cast

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Well, you best keep good tabs on your phone so you don't lose it.
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samsvoc

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No Sheet. :-))
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Ivan, Mobile Master

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When travelling abroad, I keep my Canadian SIM in a safe place and use a local one.
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Bernard, Official Rep

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Samsvoc, when you call our numbers, step four on the IVR to report a lost/stolen phone. I'm quite sure this is an automated process doing exactly what you suggest.
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samsvoc

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Does this still work after hours or is this option 24 hours?
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Cast

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The IVR is available 24 hours.
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samsvoc

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Good to know. Sorry but want does IVR stand for?
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Cast

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Interactive voice response
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samsvoc

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Tks
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John Burke, Mobile Master

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I use 'PhoneLocator Pro' just in case. Has a ton of features and saved my Nexus S when it was lost. I got its GPS, got the persons picture, got his SIM card, call log, listened in on his surroundings then when close by I locked it, put a message on its screen & forced it to ring an embarrassing ringtone at full volume. Then when he was fumbling in his bag I approached him & kindly retrieved it.
He clearly didn't know the power of Android!
Best 5$ ever spent.
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Aaron MacIntyre

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I'll vote that best cell phone recovery of the year
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Paul Deschamps, Mobile Master

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That's awesome, it would feel so good to catch a thief red handed lol.
Most hotels have Internet access also and could get you on self serve.
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Ashley

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Wow...you're like James Bond John :+0
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samsvoc

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Would your method still work if he trashed your phone and only kept the sim card to use in his phone?
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Aaron MacIntyre

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Right, but as soon as you realise your phone is taken, you report it, and your carrier cancels your SIM. They can't cancel them using your phone yet.

But by all means get a local SIM when you travel regardless. The money you'll save is insane.
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samsvoc

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I picture myself in a far away land, having one too many, stumbling back to the hotel and waking up the next morning realizing my phone is lost/stolen. Okay, this actually happened :-) (stumbling part) when I was in Ibiza, luckily, I had my phone in the hotel safe.

Aaron, you're correct, once the thieves see that the sim has been cancelled, they'll still be happy to have a free phone. Buying a local sim is the way to go.
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John Burke, Mobile Master

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My method works regardless of SIM & even survives a Factory Reset if installed when rooted.
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Aaron MacIntyre

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Yeah I use something similar John, Avast with root. Doesn't have all the features of PhoneLocator Pro, but it does have the gps tracking, remote wipe, remote alarm, and lock.

It's free, and I'm cheap. It was a match made in heaven
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rikkster, Mobile Master

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Frugal...not cheap, ;)
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Isabelle Stene

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I've been trying to buy ringtones for my phone and it keeps saying unexpected and error and wont allow me to purchase it. So I just got a data booster however it's still not letting me get it, what do I do to fix this so I can get a decent ringtone ?
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Paul Deschamps, Mobile Master

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What kind of phone do you have?
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rikkster, Mobile Master

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I like the idea of remote lock and wipe, the gps locator and even surviving a factory wipe sounds impressive. But what if your phones' battery depletes completely before you have a chance to locate it?
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Paul Deschamps, Mobile Master

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Then your SOL till someone finds it and charges it.
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rikkster, Mobile Master

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Expected that answer, lol! Kinda dumb you can't track something that expensive.
Then again, there's insurance.
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Paul Deschamps, Mobile Master

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Ya I went through insurance with Bell for my 1st original Galaxy Note & it was great. I shattered the glass the first month I had it & called the hot line that night & had a replacement sent the next day & just had to pay the $150 deductible. They sent it with a return shipping label so you just drop the broken one in the box & stick the label on it, given it to the delivery guy and away you go. Didn't even have to leave my house. I hope Koodo gets an insurance plan in the future.
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Ahmad

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^Telus offers that and I believe Telus offered it first so it wouldn't be a stretch to say Koodo could possibly get it

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