2017 A5 network issues

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  • Question
  • Updated 12 months ago
I have just gotten a Samsung A5 2017 version last week and it was was working fine until yesterday. It is saying I'm connected to the Koodo network but doesn't register the data portion of the network. So wifi works but my phone's data plan doesn't. It's interfering with my calls and texts as well. I receive some of them but I miss many others. This is an issue with multiple numbers. I have tons of data left in my plan, my settings are all set to use my data and I've double/triple checked everything remotely connected to networks and data. I'm stumped and getting mighty frustrated. Does anybody know what to do about this?
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Athena Lumsden

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  • confused and frustrated

Posted 12 months ago

  • 2
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Paul Deschamps, Mobile Master

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Hi Athena, have you tried a simple device reboot
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Athena Lumsden

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I've tried a basic reboot but not a factory reset.
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Chad Burr, Mobile Master

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How's your signal strength?
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rikkster, Mobile Master

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Have you tried resetting the A5's network settings?

Go to: Settings > General management > Reset > Reset network settings - then tap Reset twice to confirm.

Is there a newer SIM card in the A5, or an older one?