2 tab charges on bill

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  • Updated 6 months ago
I bought a new phone and paid off the small outstanding tab but there are 2 tab charges on my bill...any idea why?
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Donna MacIntyre

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Posted 12 months ago

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Allan, Mobile Master

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What two charges do you see? Is it like a monthly tab charge and then an outright tab charge or two outright tab charges or what?
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Donna MacIntyre

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I have 2 charges both marked tab. One for $10 and one for $14. When I bought the new phone I paid off $35 owing on the tab for the old one.
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Allan, Mobile Master

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You would have paid your monthly tab fee, your tab buyout, and then the monthly tab fee for the new phone you purchased.
Nothing extra, it is just listed as $10 + $35 instead of just $45.
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Mayumi, Mobile Master

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Or it could be prorated tab$10 + $14 monthly tab fee.
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Sandy Blake

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I am going through the same thing, but it doesn't add up. I looked and saw that my tab was $100, got a new phone and on the bill it says tab charge $10, tab charge $10, and buy out $100. So why the extra $10?
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titaniumtux

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You said you bought a new phone, I'm assuming you did not put it on a new tab?

You also said that you paid off the small outstanding tab, how much was that?

Say you're on a tab small, and you get $10 monthly tab installments. Say your remaining tab balance was $50. Then it'd bill you $10 for the installment, plus the buy-out at $40 (balance minus installment).

If you took a new phone on a new tab, then you'll get a tab charge for the new tab.

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Mayumi, Mobile Master

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When did you pay for your Tab?  If it was close to your billing date, then it might not reflect on the bill.
Also, how did you pay off your Tab? You have to go through  >login to self serve > View Tab balance > Pay ff Tab
Just adding remaining Tab fee on your bill doesn't process as "Pay off Tab".
(Edited)
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Donna MacIntyre

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I paid the tab when I bought the new phone and is is marked on the bill as tab payoff. A new tab has been started for the new phone. Just wondering why I got dinged for an extra charge
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Paul Deschamps, Mobile Master

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Can you post a screenshot of your bill where your seeing this, just redact your personal information from the screenshot. This will help us better see exactly what occured. Thanks.