What is going on at Koodo? I have been a very long time customer and I tell people how good Koodo is, but it is not what it was. I tried for 2 days to put through a change in plan and the system was down. Then I tried to contact Koodo yesterday and after an hour on hold I had to go so hung up. Today I have been on hold for 2 hrs 21 minutes so far. At 1 hr, 35 min a Kristine I think answered and I told her I had a few questions. The first was why do I still have a tab balance when I am on month 25. She asked if I was a monthly customer. I said yes, and she said she would transfer me to that department. Now it's been another hour so far... What gives???!!!???