2 hours wait time

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2 hours wait time and at the end hang up what a service. I want to cancel the servcie but could not do it online how to get around that I have been waiting 2 days in row for 2 hours in vain? any help much appreciated. i even visited a store today and they refused to help and told me to call customer service . why they remove the call back feature???
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Youssef

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Posted 1 year ago

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Goran, Mobile Master

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It's not supposed to have been removed afaik but when it kicks in seems off at times. I'm sorry but the only way to cancel is to call in. Your best bet is to call in right at 9am. If you wish to keep your number you can call the provider you want to go with and they will port you over so you don't have to contact Koodo.
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Youssef

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Thanks Goran. I bought the phone for my mother and want to pay remaining tab and unlock as she will keep using it backhome . But insane to try again and wait for 2 hours they used to be good
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Goran, Mobile Master

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Oh if it's not an iPhone use a third party to unlock it. It's so much cheaper than 50 bucks Koodo charges. I prefer eBay and using a combo of cheap and good feedback.
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Erwin

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Hey Youssef,

Normally, there is an option for an agent to call you back. I would wait for that option.

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