2 Accounts on one email account, but only one of the payments (Bills) show up. HELP!

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  • Updated 2 years ago
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Hey Koodo, my mother and I share an account with 2 numbers on it because I am under age (She pays of course, but I shall write this from my perspective). Both bills are monthly.  I/we (my mother and I) have to pay 2 bills every month, one for my mother's phone and one for mine. The problem here is, when I go on the account and click "View my Bills" and then "Pay My Bill" on either of the two bills, each with different 8-digit numbers, there is only one bill that shows up. Let me repeat: Although there are two bills that need to be paid, only one of the bills show up. To be specific, mine does not show up however my mother's does. Because of this, I could not pay for last month's bill on mine, adding extra charges. Now that this month's bill needs to be payed in the next 2 days, I'm not sure what to do. There simply isn't an option to pay for one of the bills. Only one bill shows up. There are two bills on this account.
Sorry for repeating myself so many times but it was kind of necessary to emphasize the problem here.
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Daniel

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  • Annoyed, Confused, In need of help

Posted 2 years ago

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Paul Deschamps, Mobile Master

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Is there a box in the top right corner of the screen that shows one of the phone numbers on the account? If yes then click on that and a drop down should show both numbers just click on the one you want and proceed from there.
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Daniel

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Thanks a lot! Solved my problem. Have a nice day! :)

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