15% FOR ALL - no bias, keep loyal clients happy

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  • Idea
  • Updated 4 years ago
  • Not Planned
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We have been loyal koodo customers, and unless we upgrade our phone (and to a new, pricey-er plan?) do we get the 15% tab benefit?!

Some of us upgraded a phone a couple weeks ago (see below)!!

WE DESERVE EQUALITY!

You can attract all new clients as much as you want, but what happens when all of your existing clients leave? Why is it that all of your initiatives only benefit new subscribers? Do you do that because you can't retain satisfied loyal clients anymore?

As "Canada's most recommended national mobile phone company" and "highest in customer satisfaction with stand-alone wireless service" by J.D. Power in 2013, we suggest you act like it because those recognitions will be short-lived if you only come up with plans for newbies and do not follow up on your life long clients.

Be loyal to your loyal clients, keep them satisfied, and we will do the word-of-mouth marketing for you. No need to pay for billboards and internet banners and radio commercials. Focus on US, and we will continue to be loyal and persuade our friends to join Koodo.

Keep us happy. Don't turn on us.

Love,
Koodo Client

MikeO 1 day ago
I just upgraded my phone two weeks ago before this deal was offered. Any chance on getting the 15% deal on my existing plan, seeing as I've been a loyal Koodo customer for 4 years?
Comment
good answer!

Dennis L 24 hours agoAnd this is exactly what worries me about these new plans, phone pricing, and tab. It wold be foolish if Koodo wasnt expecting incidents like these to happen

MikeO 22 hours ago
Agreed. These recent promotions (like the $50 gift certificate for new plans) certainly attract new customers, but they can make existing customers feel under-appreciated and even ripped-off. Why not have the 15% tab rolled out to all existing customers? Why should someone who bought a new phone 3 days after I did be able to pay off their tab 50% faster than I can? There's a sense of unfairness here, and I imagine I won't be the only long-time customer unhappy about this.

15% for all!!!

http://community.koodomobile.com/kood...
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koodo lover

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Posted 5 years ago

  • 47
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MarioB

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The 15% tab is much like a promo. You have to take advantage of it in order to get it.
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Robert, Mobile Master

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No it's not a promo, it is a way of inciting people to change their phone. Therefore, spend more and make more money now that they have customers
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koodo lover

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couldnt agree more
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koodo lover

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its no secret that many more dislike the new tab system that like it ... koodo needs to change or else customers will (ie change to a different provider)
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Sam

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Promos usually mean get something cheaper than it normally is, this is no promo - if you want the new tab you need to get a new more expensive phone/plan - total bs.
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Paul Deschamps, Mobile Master

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Your getting a tab that's twice the amount it use to be with no need for a new plan as long as your plan is $30 or more, hardly BS. I was able to get a Nexus 4 and keep the $30 plan I had and just pay of the tab (no interest loan) at a measly $5 a month and Koodo Contributes 15% each month as well & also will pay the tab in full after 24 months guaranteed. How is that BS exactly and where is the downfall? You give a little & get alot, you can't expect to get something for nothing, it's a business not a charity.
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koodo lover

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it seems more like a new koodo regulation to me, that will come into place permanently until they say so, in which case it shouldnt be treated as a promo that we "take advantage of" and should hop on, and quickly upgrade our phones (which is essentially what they want)

shouldnt loyal koodo customers be able to benefit from the 15% tab without having to upgrade our phones unnecessarily so, until and unless they want to?
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MatB

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Actually existing customers are all on Small Tab or No Tab, with 10% contribution, like Mario explained it, existing customers will only get the 15% if they upgrade, I presume this is how Koodo System is build.
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koodo lover

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do you get to keep the plan or do u have to convert to a new bad one?
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Paul Deschamps, Mobile Master

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You can keep your present plan if $30 or more before taxes, add-ons & overages (just plan price) and upgrade bone the medium Tab and receive the 15%
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MarioB

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Everyone is able to benefit from this as long as they do the switch. Using promotional rate plans as an example, you have to switch to the rate plan to take advantage of it.
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koodo lover

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"as long as you do the switch" yet new clients do not have to.

do you still think this new initiative treats all new and existing clients equally?
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Dennis, Mobile Master

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They should re-do the study as of today lol
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Frank

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I'm not sure which plans they were comparing against but when I was in the UK I paid 20 GBP tax INCLUDED (equivalent to $31.50 CAD) for 300 min, unlimited text, unlimited data (they lowered it to 1GB later on for new people but I was grandfathered). They also don't mention that they in the UK don't charge extra for incoming calls, caller ID, 911 (equivalent) and voicemail. Comments also argue that there are cheaper plans in the US than what the CTV compared them to.

The CTV article also mentioned that prices have dropped COMPARED to 2012. What's the net affect from the last 3 years? The only reason they dropped prices was due to competition from WIND and Moblicity.

Let's bring in Verizon. The more the merrier!
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koodo lover

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wow at the article
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koodo lover

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clearly koodo wasnt included in this study
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Paul Deschamps, Mobile Master

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It's a good thing for present customers. I got a Nexus 4 didn't need to change my plan because bit was already $30 and it cost me nothing at point of purchase, then I pay only $5 extra a month towards the tab and koodo contribute 15% then pay it off completely in 24months if it hasn't been paid off by then. Where's the bad in that?

Woops this is an old thread my bad lol. Sorry guys
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koodo lover

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promotional rates are promotional rates, i dont see this new regulation as a promo, its a regulation that is there effective immediately and permanently until deemed by koodo. whereas promos have a limitation/due date, thus we all hop on the wagon before it ends. so i understand what you're trying to say that i think using promo rate plans as an example doesnt make your case stronger because they are two completely separate things.
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koodo lover

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but why would anyone want to get a new phone or switch to a new plan? koodo hiked up all of their prices
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koodo lover

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the only people they benefit are the newbies, which goes back to my initial statement
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Marcus Fenix

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The only people that benefit from it are those that take advantage of it. You may think otherwise and that's your choice to do so, but the simple fact is everyone can take advantage of it, but only if one decides to.
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koodo lover

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newbies can take advantage of it yet oldies cannot unless they decide to purchase a price-y phone. if koodo thinks that they wont lose existing clients with this iniative, and they keep spending money (that should go back to improving their service) on ads to attract new clients ... they are a lot more stupid than i thought
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koodo lover

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perhaps they are trying to attract new clients as much as possible and make them take a tab so that even when they decide to leave koodo right away, they owe koodo 150, 300 or 500 $
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Timo Tuokkola, Mobile Master

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While I wholeheartedly agree with the proposal, there is already an ideas thread proposing the exact same thing. Posting the same Idea multiple times is going to split the vote.
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koodo lover

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please feel free to share how and why you agree :)
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koodo lover

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Timo - where can i find it??

sorry im a newbie - my first ever post on koodo community was this initial thread
i thought i did a search but i guess i missed it

kindly post the link there so we can focus on one board! thanks!
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koodo lover

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found it!
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koodo lover

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ill definitely vote there as well! let our voices be heard!
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koodo lover

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for those that are reading this: you can also go to http://gsfn.us/t/457h5 to see the other 15% for all thread which timo was referring to
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Dennis, Mobile Master

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I like this since I was quoted in the body of the idea ;)
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koodo lover

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:)
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koodo lover

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hoping to get at least 3 digit votes .... we shall see ....
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koodo lover

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im glad you came across the thread !!
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JC C

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Since koodo raised their device prices to beyond ridiculous, there's absolutely no way I will be buying any new phones from them from now on, so I'd rather take the 10% upfront discount, save the money, and buy my phone from elsewhere. and I much rather NOT get the 15% tab applied to me, that's money I will never be able to use
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koodo lover

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we cannot let these phone companies take advantage of us. yes most of us are very dependent on our phones, most of us dont have house phones/landlines like we used to, yes texting and calling and using data (having internet at the tip of our hands) is so pertinent/necessary in our lives. but that doesnt mean that we are stupid and wil let phone companies take advtange of us. we are educated, we can google, we know whats right and whats wrong.
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MikeO

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I think the S3 and S4 device prices went up, but did any others?
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Steven

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^The Q10 and Z10 as well.
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Marcus Fenix

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Nexus 4 remains untouched.
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koodo lover

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still, has the new intiative made current clients happy or disastified ? probsblymore are doing the math and the smart ones are realizing, that the original was better and that koodo is screwing us over, making it seeml ike things are better but arent !!
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koodo lover

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any other updtes?
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koodo lover

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it looks like other than the exception of people who make a claim via phone and those who purchased / changed plans really recently get the 15%
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delSol97

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Society has changed. Loyal customers aren't rewarded. You need to jump ship in order to get the best deals whether it's telecommunications, cable, satellite radio, etc. Businesses now rely on apathetic customers who are too lazy to change to a different provider to get a better price.
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Myke

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Thead has been dead for 3 months. No reason to post when there's no activity.
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Chris Petersens

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It doesnt seem to add up what you are talking about delSol97. If price was really the only reason people choose a provider wouldn't public. mobi and wind have taken a far bigger share of the market? Their rates are sometimes half is what the other offer yet all three are on the verge of bankruptcy. It's not about laziness, it's just there is more to things than price, otherwise we would all eat No Name food seven days a week. :-)
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Charles Roussel

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Apparently I'm late on some of yesterdays news for the Small Medium and Large tabs. I'v been a loyal customer since 2008 and I just found out today that you could get more than 150$ in tabs now available. I see the plans now for the small tab is 15% towards the bill. On my bill it still shows 10%. What would I have to do in order to get 15% moving forward on my next bill for the tab?
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Dennis, Mobile Master

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You need to upgrade your phone on a tab and you will automatically get the 15% toward your new tab. If you have an existing tab you will have to pay that off first
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Jonathan I, Mobile Master

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Once you upgrade your phone and get a new Tab, you'll be placed on the new system. It's 15% Koodo contribution + any applicable Tab charge AND if that doesn't equal $6.25 for Tab S or $12.50 for Tab M then Koodo will make an adjustment each month to make sure it does.
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drphillips

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I find it weird that some of my phones have a %10 tab and some have a %15.

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Dennis, Mobile Master

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If you started your tab prior to July 14, 2013 then you would get 10% off your tab.

All new tabs signed on July 14, 2013 or later qualify for the 15% tab and guarantee that the tab will be 0 after 2 years
http://help.koodomobile.com/getting-s...

This was due to the CRTC wireless code of conduct that came into effect on Dec. 2013.

Note that the code will apply to all wireless contracts as of June 3, 2015, regardless of when they were signed.
http://www.crtc.gc.ca/eng/info_sht/t1...
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Chris Petersens

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drphillips does have a point though.....it's confusing. :-)

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