14 days into 30ALL, I get a text from Koodo telling me I've used 1/2 of my 500mb of data. What's with that$$ I paid for 750

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I purchased a US roaming plan - $75 for 30 days 750mb data, 750 mins, unl text. Today, after 14 days across the border, I get a text from Koodo telling me I've used 1/2 of my 500mb of data. What's with that$$ I paid fir 750 mb.
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Keith

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Posted 3 years ago

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Spence

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Maybe It's your regular Data plan in Canada? is it 500 mb ?
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Keith

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No. I entered the US a day before this cycle began -ie no regular data used at all.
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Keith

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And.... my reg plan has 750 mb data as well.
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Robert, Mobile Master

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I've heard a problem similar to yours a while back on the community. If you go on self serve you should see 2 bundles, one with 250 Mb and another with 500 Mb
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Anna

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Hey there Keith! Was Robert correct? Is the data add-on divided in two? Keep us posted!
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Keith

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Yes. Upon rechecking, it did show about 1/2 of 500 mb used then under that 0 mb of 250. Seems they use up the 500 pkg then start dipping into the 250 mb one??? Won't find out now as reentered Canada last evening.

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