10GB $60

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  • Updated 7 months ago
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if you (Koodo's management) were smart, you would - A) set this up as an option online/self serve, B) called their clients using a bot that says "if you want 10GB for $60 press 1 now", or C) sent a text saying the same thing.

I would love to see how many of your customer service people quit after this experience.
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Mr Poopy Butthole

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Posted 7 months ago

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Mathieu, Mobile Master

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Hi Adam,

The deal was offered to those creating a new line and porting in with Koodo, which most people do via Kiosk. For others, the deal wasn't meant for them. 
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George Abboud

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I wait 100 minutes to get thru and then the guy told me (after 10 minutes of security questions) that this offer is only for new customers so I lost it on him. Then he said we can make an exception and give u the promo if I pay off my tab. I agreed an he transferred me to another department and here we go, they put me on hold again. It's been an hour since the 2nd hold and still waiting.
I think they do it on purpose so people will give up and don't get the promo.
Shame on you Koodo
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Lori Branje

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That's not right tho so all your loyal customers have to pay more ???? Do you Not see something wrong with that ??
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Hitomi Tsurumaki

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I believe other carriers do the same with their existing customers or new customers.. BYOD isn't it ?? not 100% sure but I think I saw BYOD on Fido promo page..
(Edited)
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Lori Branje

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So the loyal customers have to pay more and don't get any deal ? Do you Not see anything wrong with this ??
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Hitomi Tsurumaki

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not paying more.. you are paying off what you owe (balance of your phone price). I don't know why carriers made this rule (have to be BYOD). As this deal is so cheaper than usual, they needed to make some money somehow?
To get this deal, you have to have either an unlocked phone to switch carrier , or your phone is paid off with locked carrier. That's the condition it is what it is...
(Edited)
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Goran, Mobile Master

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Fido is now enabling it to be done online actually.
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Darren Wood

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Shut up Allan.....you're an idiot
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Lynn Bernard

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So Rogers is offering this same plan to ALL customers (I know, because I just upgraded my son's cell phone plan to the 10GB/$60 today) and Koodos is only offering it to NEW customers STILL?  That means they're welcoming new customers while watching loyal customers walk down the mall to Telus, Rogers, etc.?  That's NUTS!  Especially since Telus owns Koodos!  Are they trying to commit business suicide?
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Zakiya Ali

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That happened to me after being with them for 8 years. I literally walked 25 feet across to virgin to sign up. I loved koodo and still have nothing bad to say about them but it's unfortunate they don't want my business anymore.
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Hitomi Tsurumaki

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They say the promo is only for new customers, but the CS will transfer calls from existing customers to loyalty/ detentions department. You have to wait long time again but eventually you get the promo plan. I got through it.. experienced multiple disconnections to even get a hold of CS.. but I just didn't give up. As they don't allow us to switch over to promo online, we only have 2 options - keep trying to get a hold of CS, or go to other carriers. I've been with Koodo for years. I was once with Bell and came back to Koodo. So if possible I wanted to avoid changing a carrier again.
For existing customers, you should have your own phone (unlocked if coming from other carrier) and you don't have any tab left with Koodo. That is the condition to get the promo.
(Edited)
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Steve Perera

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Tried to talk to rep at Koodo kiosk and he said he can't help. Didn't bother wasting my time trying to call Koodo and putting on hold. Went straight to Virgin Mobile Kiosk and ported my number to Virgin from koodo. No sim card fee,no connection fee , nothing. Koodo would have easily allowed this done at their kiosk. But they didn't bother to they lost lot of existing clients like me. Bye bye Koodo.
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TG_GTA

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The deal was meant to grab more of marketshare from Freedom mobile and put a choke hold on that company.
It was not meant to make existing customers happy, which is why it is a coordinated attack by all big 3.
But since you can simply port out your number form Koodo to any of the other major wireless guys, they have no choice but to offer it to you in order not to loose you, so long that you are willing to go through the pain of being on hold for hours.
In my opinion you are better off spending the $15 on a new SIM card and just port out your number to Bell/Rogers but not Telus, since Koodo is owned by Telus.

I was on hold for over 2 hours and then hung up on...
Totally unacceptable.

Given that it is Freedom that is forcing these guys to offer these deals every now and then, I rather give my money and business to Freedom and help them build their network, good bye Koodo.
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Duncan Donutz

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And free sim cards with Virgin.  I switched!
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ricardo Ferreira

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Just don’t get why Koodo wouldn’t just alow this promo to all Koodo customers... might as well just keep them with Koodo because we can just go to other carriers for the Same deal why not just hold on to the loyal customers? Basically the way I look at it is Koodo gets 50 new customers then looses 50 customers to other carriers not a way to run a business!
(Edited)
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ricardo Ferreira

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This has nothing to do who wins or loses it’s about customer service and quality. What about all the new customers who just signed up with Koodo and reads all these negative posts about Koodo ?
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Allan, Mobile Master

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If someone were to come to the community to look for reviews of any carrier right now you'd see the same thing with them all. Take a look at other carriers forums.
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Jess

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How is that the case, rep told me I could have this plan if I upgraded or paid off tab.... If I upgrade I'm getting a new tab anyway sooooo I'll still have this plan and a tab... I just upgraded not even 2 months ago
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Gee Kei

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"This has nothing to do who wins or loses it’s about customer service and quality."

Lol. This is a business.
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ricardo Ferreira

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Okay Gee Gee you work for Koodo.
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Ritwik Chauhan

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Time to switch fido
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Stan Mulvina

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If my tab is paid off will koodo give me the 10 gig plan?
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Hitomi Tsurumaki

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Well I have my koodo phone that is paid off, and I got the promo over the phone yesterday. The lady from koodo retentions department was very nice and dealt with switching over the plan very fast with no problem.
(Edited)
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Nicole Zdanowski

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Is it maybe better to go to a koodo shop to speak with someone directly? It seems like customer service is hit and miss (and overwhelmed). I'm weary of leaving koodo but it's a deal that's really hard to pass on..
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Hitomi Tsurumaki

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koodo shop can't do anything about the promo plan for existing customers.. only phone call to CS..
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Sara Sara

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I went to Koodo shop too and they did not do anything for me an existing customer. Koodo CS did not even put me on wait the whole yesterday and this morning (they directly disconnected me). So, as a loyal client of year, today I sadly (and disappointedly and angrily), said goodbye to Koodo and went with Fido. I am even getting tempted to switch to Freedom, as a sign of appreciation for them creating some competition in this country. They deserve our support. But to Koodo, after this long time of being with you, I have to say shame on you! I used to be a fan and I had encouraged several people to become your clients. Now I regret it. Shame on you!
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Hitomi Tsurumaki

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Fido CS line has been down as well.. not only Koodo..   well at least Fido is offering the promo online :-S
I ve been trying to get a hold of Fido CS on the phone now for my friend.. it's been down for a long time  
(Edited)
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Gee Kei

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If u were smart you would understand that no one is hurting from this except for Freedom.


It's so funny seeing "ermergerd company A is making me wait 4 hours and I'm a such a valued customer, I'm going to company B. CYA"


This is a giant merry go around.
(Edited)
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titaniumtux

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A lot of users are switching providers because that's often a faster transaction in order to get onto this plan. Many users (even with device balance buy-outs of up to $200) are willing to bite the buy-out to jump on this deal. Too bad it hadn't been made for existing customers via self-serve. Now it's nearly impossible to get through to customer service via phone :o Been trying for days...
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Anne-Marie Comte

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I am ready to move if Koodoo does not give me that deal. I will pay my tab right away., not a problem here. What say you Koodo. Loose 2 customers (128 per month, r keep us?
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PK

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For existing client to get this, pay $15 for a new SIM, open up a new line. Sign up for the new plan and then port your old number over, once it's ported out, you will get a bill for the tab.

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