10% credit on prepaid billing not received

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

When we auto-pay each month with a credit card, we're suppose to receive a 10% credit ($1.50 on $15 in my case) on my base plan. I didn't get it this month. Why?
Photo of gary

gary

  • 292 Points 250 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,230 Points 100k badge 2x thumb
You'll start getting it the first full month after setting up pre authorized payments.
Also if you've had pre authorized payments enabled before Koodo began offering the discount you will need to remove it and then apply it again to begin getting the discount.
Photo of gary

gary

  • 292 Points 250 badge 2x thumb
I started this back in March - got it last month for the first time. So none of the reasons you stated apply.
Photo of Sophia

Sophia, Mobile Master

  • 142,984 Points 100k badge 2x thumb
Hi Gary,

It seems a number of prepaid customers have not received their credit this month, see: http://community.koodomobile.com/kood...

You're not alone! Koodo are looking into this as you can see and they might contact you for additional information, so they can troubleshoot this month's issue :) Thanks for flagging it!

In the meantime, you can call (*611) to have your credit manually applied to your account.
Photo of gary

gary

  • 292 Points 250 badge 2x thumb
Hi - thanks Sophie - I just called Koodo and they manually applied the credit. Hopefully it will be fixed for next month.
Photo of Ray

Ray

  • 7,754 Points 5k badge 2x thumb
I just noticed I didn't receive the 10% credit this month for auto top-up (I have been receiving it for the past year or so, and my account renewed two days ago).

My credit card has not expired - after all, the payment went through. Guess I'll have to call in and find out what happened.

This conversation is no longer open for comments or replies.