1000 international minutes and bonus 1GB data

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  • Updated 2 years ago
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Today I upgraded to a new phone with a $48 plan with Koodo from Bestbuy Saskatoon. I couldn't see the 1000 international minutes and 1GB bonus data added on my account. Should I have to wait more for those to appear? Thanks
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divyaalicejose .

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Posted 2 years ago

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Mayumi, Mobile Master

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When you log into self serve and check "view my plan", it should say the name included bonus data like this-
Your Plan $50 : 1GB + 1GB BONUS Shock-Free data,  Or 
Your Plan $48 : 5GB + 1GB BONUS Shock-Free data...

And your 1000 min should be under the add on section.
If you don't see them on the self serve plus your contract paper, then I would go back to BB and ask them to fix it. I think I saw a post that said a rep have to add LD minutes manually.

If they say they can't fix it at the store, then contact Koodo *611 from your phone or send a message through Koodo Facebook.
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divyaalicejose .

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I don't see the bonus data nor the long distance add on minutes in the self serve. I will go back to BB and request them to fix it. Thank you so much!

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