10-t-2 phone is not activated

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  • Updated 4 years ago
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Error message on a phone plan with a credit due to overpayment. Is neither receiving nor making calls and when *611 is called it says that this number is not in existence.
Phone is a motorola razer from like ten years ago, originally activated through koodo and with no break in service from date of issue. Grandma's emerg phone.
Have followed ideas as laid out on community boards about reset, airplane mode, and resetting the provider information settings.
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Amy Taylor

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  • unsatisfied, irritated, unloyal.

Posted 4 years ago

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Sophia, Mobile Master

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Hi Amy,

I am unclear what you mean. Can you explain it in more detail please? From what I understand, your grandma has an emercy Motorola Razor that is 10 years old.

Now you are having troubles with it so you dialled *611 from the phone, and you got a message saying that the number is not in existence, correct?

Can you tell us what plan you are on? Ten years ago Koodo did not exist yet (they launched in 2008) so I'm a bit puzzled :)
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Amy Taylor

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Sure. Sorry about the timing, I was ballparking it considering the last time I even saw a krazer was in high school and I've been through 6 years of university since then. I had assumed that my plan would last forever since the contract has always reissued itself and I am still receiving bills for the number and the plan. I don't use it, either.
Yes, when you try to make a call with the phone I am told to call *611. That number then tells me to enter the phone number associated with my plan, where I am then told that the number doesn't exist. This is mildly amusing, as I received a bill yesterday telling me I had a 50 dollar credit on the plan with that number. It is the base plan with calling that has been the same for as long as the phone has been in service, so long that I honestly don't know what actual plan I have.
What I'd really like to know is why I am required to continue paying for a service that I am no longer receiving and whether this is something that I should be switching my grandmother to rogers over.
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Jonathan I, Mobile Master

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Well that's bizarre. If the account is still active and the phone is still being used then you should be able to just call with it. I would contact customer service at this point to ask them what happened. 1-866-995-6636

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