10$ off for first 12 months.!!!!

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  • Updated 8 months ago
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At the point of sale I was told first 12 months would include a 10$ credit. Its not on contract but ‘trust me’. Well first bill no 10$ credit. The bonus 2G is on there as on printed contract but not the 10$. Is this part of the ‘first bill’ usual mess or did anybody else have this situation..?
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Posted 8 months ago

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Allan, Mobile Master

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I believe it's applied to the first full month of service so you shouldn't see it until your next bill. If you don't see it then, then you can contact Koodo to inquire about it.
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Mathieu, Mobile Master

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Allan is correct, it does not apply on the first bill but comes into affect on bill #2 and lasts 12 months from that, so you'd have the 10$ off from month 2 to month 13.
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Bernard, Official Rep

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@Mat, as per the folks above...but just to assure you I can see it on your account and you will have the first one applied on your next bill. 
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It’s not applied on first bill, you have to wait until second or third billing cycle, I got this promotion last year and waited until the fourth billing cycle.
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Thanks. Did you up end getting 12 cycles of hte 10$ off...???