10 GB for 60 bucks......nope. 5 hrs on hold instead.

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  • Updated 5 months ago
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Disconnected twice so a total of 5.5 hrs for nothing today. Love how you treat your customers "loyalty" for almost 4 years. Either you give me this 10 GB for 60 bucks plan for waiting this long or I'm going elsewhere. This is insane. I've never been late paying a bill ever. Constantly praise this company like crazy and you do this to the customers that have been with you this long. I just don't under how a new person can get 10 GB for the same amount I pay for this and I don't get the data. Absolutely worthless.
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Brad Urbanowicz

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Posted 5 months ago

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Brad Urbanowicz

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Koodoian

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Were you able to speak to someone? You can get this deal who says you can not? Just tell them you will walk away to fido otherwise. I don’t see an issue in getting this price. Please update.
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Boyd Huvos

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You can't reach them. I think that's his (and my) problem.
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Koodoian

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Then its just load thing, once you speak to rep tell him to communicate with rentention and ask retention to make the change to the account online, wont even need to speak to retention directly, but try to keep the hodl of the rep until he confirms that he was able to make the switch with help of retention and you can see the change online or you receive the confirmation email etc
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Brad Urbanowicz

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5 mins I spoke to someone and he put me back on hold to only get disconnected again. Absolutely horrible
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Brad Urbanowicz

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Total of 8hrs on hold.
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TDP Equinox

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First day I was on hold so long that they closed their office and told me to call back today. I asked if they could call me, and they said no. 

So I called today. 2 hours on hold later (and several automatic hangups) and I'm told by an automated message that they're too busy to help me. Tell me that at the START of the call next time. 

I've sent them a message on twitter and told the rep last night that if I don't speak to retention I'm going to switch. Only been a customer for a month and I already hate this company. 
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Koodoian

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Once you make it to retention they will make the switch for you happily, CS reps aren’t authorized to switch the plan of existing customers to this promotion. So call first thing around 8 or so and you should be able to get hold of somebody in retention
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Brad Urbanowicz

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So I should quit my job is what you saying to call them? Gotcha.
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Koodoian

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I aint saying that, i eould do that on the day off, for me that’s Saturday or sunday
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Brad Urbanowicz

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And I'll get the response of "that deal never happened". After a week it's been gone.
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Koodoian

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True man, it sucks
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Brad Urbanowicz

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Slowly becoming like bell and Rogers.
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Sandip Mehan

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I have that same issue. I called on Friday and puts me on over 2 hours . i have called 611 too many and i kept getting hang up or not repsonds.
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Brad Urbanowicz

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I asked for rentention and was put back on hold. I think it's safe to say I'm not getting this deal which is total horse sh*t. Also I'm back on hold again.
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Brad Urbanowicz

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9 hrs ish now.....pretty ridiculous.
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Koodoian

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You will get the deal i am sure
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Brad Urbanowicz

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Why do you say this? The deal is done on the 19th and I spent all day basically trying to get off of on hold. I actually work for a loving so I doubt Monday will be any different. I've already sent in complaint to the ccts.
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Koodoian

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I understand the situation, i am sure solution is there but its just that they got overwhelmed and aren’t able to handle the traffic.
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Koodoian

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If you happen to speak to someone tell them you aren’t willing to go on hold and want to stay on live call meanwhile they switch your account
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Brad Urbanowicz

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And I understand that it's busy but like seriously disconnecting a loyal customer for 4 years twice. And being told "2months of free data is a better plan for you". Yeah no it isn't.
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So great. Like 9.5 hours on Sunday.. No response at all too. Missed out on moving to another carrier too now. Screwed over
(Edited)
rogers is on till today! A rep told me yesterday that they noted my file that i was trying to get ahold of retention and to follow up on the 20th and that they should honor it but just in case i do know that Rogers promo ends today

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