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Hi Koodo, I just learnt today that now your company charges 10 dollars for using your customer service reps over the phone to make account changes, I understand you guys are trying to encourage people to use the self-service option but not everyone enjoys internet access. How about seniors for example or people with disabilities for whom using the computer is not the best option. It seems that every day customers get less value for their money at Koodo! what is the explanation for this fee ( Please do not tell me that is to encourage customers to use the service, so we do not have to wait on the phone )