10 Days to ship phone?

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  • Updated 2 years ago
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I ordered a Nexus 6P back on July 22. Today I get a notification that the phone has shipped. It took 10 days for Koodo to box it up and throw it in the mail? I've been very happy with Koodo up until this point, but this is unacceptable. What gives? 
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Paul Birkbeck

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  • pissed off

Posted 2 years ago

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Chadwick, Mobile Master

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Did you email the webstore between ordering and being shipped? Did you get any sort of emailing stating out of stock or, anything at the time of ordering?
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Paul Birkbeck

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I never received any kind of notification after ordering. I spoke to a salesperson at the Koodo store at the mall, and he told me my phone should arrive around August 3, which is tomorrow. I thought at the time that it was a pretty lengthy delivery time. Now I find out that it only shipped today, and that means it will probably be another week before I get the phone.  
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Chadwick, Mobile Master

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Once my phone hit the mail, i had it the following day to my post office. Which was quick. So if it arrives tomorrow or the next day, hes only off by 1 day really.
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Tayeb A, Employee

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Hey Paul,

If you ordered your phone online, and the Nexus 6P was back ordered, this might have delayed the processing. Your best bet is to contact our webstore directly for updates. Here's the link: http://koo.do/1RaNXvW for more information about online ordering and the shipping process.

Hope this helps!

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