10 days no tracking yet

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  • Updated 2 years ago
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Hi it's been 10 days since I ordered my phone and I understand that there is a backlog, i am mainly concerned because my brother who lives with me ordered the same day and got his phone yesterday after getting an email with tracking which I have not yet received. Just curious if things are going okay with my order or if an issue has come up?  My order number is HFO16739475
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Cam

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Posted 2 years ago

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Paul Deschamps, Mobile Master

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What phone did you order, If you ordered an iPhone 7 Plus or Pixel XL they are on backorder till January which may explain the wait.
(Edited)
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Cam

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it was a Samsung s5 Neo, same as my brother actually, that's the only reason I'm asking because we ordered the same day, same phone, same address so I'm a little concerned there might been an issue.
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Ranjan, Official Rep

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Hi Cam - I see that your order was received and is waiting to be processed. The priority this week has been all orders placed before Dec. 2. I'll check with the web store team to see if we can get a timeline for when your order will be shipped - I'm guessing next week.

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