1-year long monthly discount has yet to be applied to my bill after 3 months.

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  • Updated 11 months ago
Hey guys! 3 months ago I switched from pre-paid to the $30-per-month plan. At the time there was a $10-off deal going on, meaning if you switched you'd get $10 off your plan per month. So I signed up at a kiosk, and they told me I'd be charged $20 per month. Three months later, I'm still being charged $30 just for the base plan. What's up?
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Josh Parkman

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Posted 11 months ago

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Paul Deschamps, Mobile Master

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Hi Josh if your not getting the deal you were offered yet after 3 months I'd say it's time to contact Koodo so they can make the adjustment manually. You can send Koodo a private message to their FB page or Twitter account where they can verify your account and further assist you on this matter.