"You've been locked out. Please contact Koodo Customer Service"

  • 1
  • Question
  • Updated 1 year ago
  • Answered
I can not log in (Prepaid Self Service) and at request of a new password comes this message:  You've been locked out. "Please contact Koodo Customer Service". Why?
Photo of andrea nobel

andrea nobel

  • 70 Points
  • confused

Posted 1 year ago

  • 1
Photo of Mayumi

Mayumi, Mobile Master

  • 112,704 Points 100k badge 2x thumb
 You tried too many times to log in with wrong password or your account wasn't active more than 3 month?
Photo of Maten abdul rahim

Maten abdul rahim

  • 90 Points 75 badge 2x thumb
It was probably because you tried 5 passcode the did not work and the site jusf locked your account. Call koodo and they will ask security questio. So you can get your account unlocked.
Photo of Sophia

Sophia, Mobile Master

  • 141,558 Points 100k badge 2x thumb
No need to call Koodo to unlock an account, it will unlock by itself after one hour.