"You've been locked out. Please contact Koodo Customer Service"

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I can not log in (Prepaid Self Service) and at request of a new password comes this message:  You've been locked out. "Please contact Koodo Customer Service". Why?
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andrea nobel

  • 70 Points
  • confused

Posted 2 years ago

  • 1
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Mayumi, Mobile Master

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 You tried too many times to log in with wrong password or your account wasn't active more than 3 month?
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Maten abdul rahim

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It was probably because you tried 5 passcode the did not work and the site jusf locked your account. Call koodo and they will ask security questio. So you can get your account unlocked.
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Sophia, Mobile Master

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No need to call Koodo to unlock an account, it will unlock by itself after one hour.