"We're not able to process your payment right now" error when updating credit card information

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Hi! I tried updating my credit card informations with Self Serve and got "Hmm...something's not adding up. We're not able to process your payment right now, please try again later."
I would like to have some kind of confirmation that the update worked, but I don't see where I can view my credit card infos. All I can see are the last 4 digits, but it doesn't help because I only had to update expiration date et security code.
Honestly, this simple task will probably makes me change carrier.
I'm really pissed. This should be a simple and quick update, not a chore. I'm waiting on the phone and I'll probably have to wait for 30-45 minutes according to the recorded message.
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Philippe Morin

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Posted 4 weeks ago

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Camilo_A

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Hi there!

You could try by deleting cookies and cached data from your navigator and re-try to see if it works...

If you do not want to wait on the line for an agent, you could always try to reach out to Koodo via Facebook, they will for sure answer...

Enjoy! 
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Philippe Morin

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I'm not a big fan of Facebook.
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Bernard, Official Rep

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@Phillipe, just curious so we can learn from this....was your new card activated yet? I understand it was replacement card with a new inquiry. It just so happens I got a new card because my old one was wearing out. The number stayed the same, so did the expiration date. Though I could just use it. But I couldn't as it had to be activated. This may not have been your case though. 
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Philippe Morin

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Hi!
The card was a new one with the same number (new validity dates and new security code).I chose the "update your info". It was activated when I tried using it.

I talked to someone on the phone and input my new informations over a robocall system and the rep confirmed the modification with me.
I proceed to paying my bill by myself just in case the preauthorization wouldn't work for this month and everything worked.
Weirdly enough, I had to do the same thing with Telus for my mom's MiFi (I'm paying for it) and I had no trouble.
Case is close for me. Thanks!

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