[Prepaid] Unable to Receive Any Incoming Call - Nexus 4

  • 1
  • Question
  • Updated 3 years ago
  • Answered
Hello everyone,

I am currently using a Nexus 4 running stock Android 5.1.1. I am also on the $15 Unlimited Messaging Base Plan, with an active Talk Booster Add-on and a positive Top-Up balance.

I am unable to receive any incoming calls. I can place outgoing calls just fine, but when others try to call me, they either get "the number cannot be completed as dialed," or "the call cannot be completed due to insufficient balance." As this is my primary phone, this is a big concern.

Any help on this would be greatly appreciated. Thanks!
Photo of William Yang

William Yang

  • 80 Points 75 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 192,538 Points 100k badge 2x thumb
First try power cycling the phone, while the phone is on hold the power button until the phone turns off and back on then let go of the power button. See if that works.

If it doesn't then try turning off the power and removing the SIM Card, then replace it and turn the phone on and see if that worked.
Photo of William Yang

William Yang

  • 80 Points 75 badge 2x thumb
Hello Paul,

Thank you for your suggestion!

I've done that a couple times already but gave it a go just right now; no dice.
Photo of BobTheElectrician


  • 56,978 Points 50k badge 2x thumb
Sometimes something as trivial as using the 1 prefix or not when calling out will make a difference. Ask someone to dial you using the 1 and then not using the 1 before your number and see if it makes a difference.

Otherwise, sounds like an account glitch that will have to be fixed by the mothership. *611 in the am.