"No account is linked to this profile" Help me please~

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  • Question
  • Updated 2 years ago
  • Answered
Hi! I have been trying to register for the Koodo Self Serve & I go through all the process & after clicking the email link it takes me to a page that says "No account is linked to this profile". Please help me, I need to register & pay my bill!!
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jong woo Ryu

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Posted 2 years ago

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Dennis, Mobile Master

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You need to call koodo.  Looks like there was an issue setting up your self serve.  There is no charge to speak with Koodo
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Julie, Company Admin

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Hey Jong! 

Have you ever received an email from us about creating your self-serve account? You should have received a link that allows you to create your profile! 

Keep us posted! 
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jong woo Ryu

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Yes, I received email and tried to create account~! But always same situation! I clicked the link in your email.

(Edited)
Hey Jong,
What happend with your registration? I am getting the same error:
No account is linked to this profile. I even copied the link in a new browser window and I still get the same error :(
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Mayumi, Mobile Master

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Call koodo in the morning ( 9am - 7pm local time) if link doesn't work.
*611 from your Koodo phone and tell them you have a trouble to register self serve (link doesn't work). They will help you.