“Koodo” called and offered a promotion but sounded suspicious . They couldn’t confirm their identity...

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  • Updated 4 weeks ago
“Koodo” called and offered a promotion but sounded suspicious . They couldn’t confirm their identity but wanted my info for a credit check even though I have postpaid accounts already. I told the rep I wanted to confirm that I was talking to Koodo before I gave them any personal info but they said they had no way to do that. This was for the prepaid to postpaid switch with anytime unlimited calling and messages for $25 month. Sounded too good to be true. Why would they treat me like a new customer when I’ve been with them for years?
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Ken

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  • frustrated

Posted 4 weeks ago

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Dinh, Mobile Master

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hi Ken,
Do you have the number that call you? You could post it here. If you had both a postpaid and prepaid accounts, they might not know, as 2 systems are separated.

Anyway, I saw a promotion $25 unlimited calling/texting before. It could be a legit one. Have you received any text on your prepaid account about that? 

I agree that you would need to be cautious before giving out any information over the phone. With Koodo you could do it yourself in selfserve or instore (where $30 connection  fee might apply).
(Edited)
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Dennis, Mobile Master

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These promo's should be texted to you
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Mayumi, Mobile Master

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And that text includes promo code.

I wouldn't give out my personal info if some one calling me even if they said it's from legit company. (even if they said it's from government. )
I would call them to get more info