[iPhone 6] Carrier: Koodo 27.0... what does this mean? + reception issues!

  • 1
  • Question
  • Updated 1 year ago
Here's a screenshot of what I'm talking about: http://i.imgur.com/o4AAKoB.jpg

Ever since I updated to iOS 10 my reception has been horrendous. I always used to get 4-5 dots in my room, but now I only get 2 out of 5 dots at most. Why? Does it have to do with this carrier name in General > About? Is the carrier supposed to have a number after the name like it does for me? Why is it showing like this?

I've always been a Koodo prepaid customer. I've been one since 2015 (during the iOS 9 days) and I never had a single reception issue until 2016-2017. I'm really upset and I think I will switch to Rogers prepaid soon, since I'll pay less and get a better signal to boot.

If an iPhone has bad reception, then battery life suffers. So I simply can't have an iPhone at 2 dots all the time. My battery life has decreased because of Koodo's sudden signal switch! How do I get a better signal? Do I need a new sim card or something? My sim card is from 2015.

Also, my mom's with Koodo but she has an Android phone and she gets FULL SIGNAL (we live in the same house). Koodo seems to be playing very badly with iOS 10/iPhones. I live in Mississauga along Eglinton Avenue West, about 4 km away from Square One Shopping Centre.
Photo of iphone_koodo_signal

Posted 1 year ago

  • 1
Photo of Robert

Robert, Mobile Master

  • 107,602 Points 100k badge 2x thumb
Hello there.

I have the same thing as you in the screenshot. The problem can't be because of Koodo having magically less signal then before. Have you tried restarting the phone?
I've had this issue since iOS 10 came out and no amount of restarts, factory resets and restores have fixed it.
Photo of David

David, Mobile Master

  • 93,788 Points 50k badge 2x thumb
Since your screenshot does not show, are you now connecting to LTE? It often shows less signal strength than did the old 3G network. You can go to Settings > Cellular > Cellular Data Options > Enable LTE > Off, and see if that makes a difference.

Koodo is not 'playing' with iOS 10 phones, but Apple may have adjusted how the display presents. 
I am not connected to LTE or 3G. I only have 100MB of data and I never use it. I'm always connected to WiFi.
Photo of Paul Deschamps

Paul Deschamps, Mobile Master

  • 203,878 Points 100k badge 2x thumb
Some iPhone owners are experiencing problems connecting to their mobile network after updating to iOS 10, with their devices either not finding a network, or having greatly reduced reception.

Make sure your running the most recent version of iOS available to see if that fixes the issue or wait until another update that should fix the issue.

If you can't wait that long, it may be worth trying this solution, where you downgrade to a previous version of iOS, and then update to iOS 10 via iTunes.