"Error 400 Unable to get client from client database"

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  • Question
  • Updated 3 years ago
  • Answered
Why is self-serve not working? I only get this error message.
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Gus Lockhart

  • 70 Points
  • frustrated

Posted 3 years ago

  • 3
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TELUS My Account is broken as well. I bet someone will come here and say "We're working hard to fix it".
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DJ Suibhne

  • 70 Points
I have had the same experience on both Telus and Koodo today as well.


Problem accessing /as/authorization.oauth2. Reason:

Unable to get client from client database.

The Telus agent was able to direct me to a "classic" login which he said he much preferred himself. When I asked if this was a bug, he said "This may be a known issue but is unconfirmed..."

So, how DO you like the new website?
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Trish Laroche

  • 60 Points
hopefully they will fix it soon
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DJ Suibhne

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Try logging in from the "self serve" tab above this topic. That took me to the old login page and I was able to access my account.

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